Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. Once an order has entered fulfillment, changes or cancellation may no longer be possible.
Address Changes
If you need to correct or update a shipping address, contact us with your order number as soon as possible. We can only make a change if the order hasn't already been sent for fulfillment.
Variant / Item Changes
If you need to change an item, size, color or other option on an order, contact us with your order number and the change you need. As with address changes, this depends on whether the order has already entered fulfillment.
Cancellation Requests
Contact us with your order number as soon as possible if you need to cancel. We'll confirm whether cancellation is still possible for that specific order.
Orders Already in Fulfillment
Once an order has been sent for fulfillment, we may not be able to change or cancel it. If this applies to your order, we'll let you know what options are still available, if any.
Orders Already Shipped
If your order has already shipped, changes and cancellation are no longer possible — see Returns & Refunds for what to do once you receive it.