Returns & Refunds
If there is a problem with your order, contact Nexus Micro Labs with your order number and details of the issue. We will review the order and provide the appropriate next steps based on the item, fulfillment source and circumstances.
Eligibility
You have 30 days from the date you receive your item to request a return, whether it's due to a defect, an issue with your order, or simply a change of mind. To be eligible, items must be unused, undamaged, and in their original packaging, with proof of purchase. Some items can't be returned: custom or special-order items, used or soldered/modified components, damaged batteries or hazardous materials, and sale items or gift cards. Contact us with your order number to start a return.
Item Condition
Where a return is accepted, items are generally expected to be in the condition they were received in, with any original packaging where possible. We'll confirm any specific condition requirements when we respond to your request.
Incorrect Item
If you received an item you didn't order, contact us with your order number, a description of what you received versus what you ordered, and photos of the item and its packaging.
Damaged Item
If an item arrived damaged, contact us with your order number, a description of the damage, and photos of the item and its packaging (including the shipping box, where possible).
Missing Item
If your order arrived incomplete, contact us with your order number and which item(s) are missing — note that orders with multiple items may occasionally ship in separate shipments, so check for more than one tracking update before reporting an item missing.
Return Shipping
Who is responsible for return shipping costs can depend on the reason for the return. We'll confirm this when we respond to your request.
Refund Processing
Once your return is received and inspected, we'll let you know whether your refund is approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, contact us at info@nexusmicrolabs.com.
How to Request Help
Where possible, please include:
- Your order number
- Photos of the packaging
- Photos of the item
- A clear description of the problem
Please don't include payment card numbers, banking details, passwords or other sensitive financial information in your message.