Warranty & Defective Items
This page covers two different things: Nexus Micro Labs' own support for an item that arrives defective, and manufacturer warranty coverage that may apply separately depending on the product.
Item Arrived Defective
If an item arrives defective or stops working shortly after you receive it, contact us promptly with:
- Your order number
- A description of the problem
- Photos or video where useful (e.g. showing the issue, or any damage)
We'll review the details and let you know the next steps for your specific item.
Troubleshooting
For electronic and technical products, some issues that look like a defect are actually caused by wiring, supply voltage, drivers, software libraries, configuration, or an incompatible accessory rather than a fault with the part itself. We may ask a few troubleshooting questions to help narrow this down before confirming next steps — this is to help us give you an accurate answer, not to avoid responsibility for a genuinely defective item.
Manufacturer Warranty
Not every product includes a separate manufacturer warranty. Some products may include a manufacturer warranty. Where one applies, the applicable product information or manufacturer terms will govern that coverage.
Misuse / Damage
Coverage generally doesn't extend to damage caused by misuse, incorrect wiring or voltage, or modification of the product. We'll assess this on a case-by-case basis for your specific situation, consistent with applicable law.